Customer Success

"Through first class collaboration, training, and support we aim to make SKUtrak mission critical for your business and ensure SKUtrak becomes a virtual member of your team."

Erinn Richards, Head of Customer Success

Erinn Richards

Our Purpose

The Customer Success Team is here to help you get the most value from the SKUtrak platform. Here's how we can help:

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Customer Success
Meet the team supporting your SKUtrak journey.
Our Team
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Training & Insights
A full range of training courses are provided.
Training Courses
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Technical Support
Here to assist you with the SKUtrak platform.
Contact Us

 

Customer Success Team                                      

Our Customer Success Team are here to support you to make the most of your SKUtrak service.

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Erinn Richards

Head of Customer Success

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David Watt

Customer Success Enablement Manager

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Tim Larsen

Customer Success Representative

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Chrissie Piercy

Customer Success Representative

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Joe Roberts

Training & Insights Specialist

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Angus Marshall

1st Line Support Engineer

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Charles Turland

Support Engineer

Helping you to achieve your business goals through:

  • Onboarding
  • Continuous customer partnership
  • Professional insights into your data
  • Business objective and metric reviews
Contact Us

Business Review

Regular reviews allow us to understand your KPIs and objectives, ensuring SKUtrak is used to its fullest potential.

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Tim Larsen

Customer Success Representative

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Chrissie Piercy

Customer Success Representative

Our Representatives

"Our mission to humanise data starts with you. Working collaboratively we can unleash the full potential of SKUtrak in every area of your organisation. As part of our Customer Success Team, I'm here every step of the way, helping you and your colleagues to make SKUtrak an important member of your team."

Tim Larsen, Customer Success Representative

Contact Us

Training & Insight                                               

Our customer success team offer a variety of training courses on our essential and professional plans as part of your monthly subscription.

SKUtrak Academy

We offer a range of courses covering supply, commercial and strategic areas of your business. Choose between our full system overviews, bitesize or bespoke courses to suit your needs.

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David Watt

Customer Success Enablement Manager

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Joe Roberts

Training & Insights Specialist

Our Trainers

"No two businesses are alike; every business has a unique set of priorities and ambitions. Talk to us about your goals so we can ensure that you achieve the best results possible from SKUtrak."
David Watt, Customer Success Enablement Manager

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SKUtrak Training Materials

We have a range of training resources available for you, including detailed user guides and simple "How To" videos.

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Technical Support                                            

Our team is here to assist you with technical and SKUtrak platform support.

Helpdesk & Live Chat

We are here to assist with any SKUtrak questions via live-chat, phone or email. Offering guidance on technical issues, login assistance, connecting retailers, or data retrieval. The Support Team operates between the hours of 9:00am to 5:00pm Monday to Friday (excluding bank holidays).

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Our Support

We are here to help! We encourage you to get in touch via our live chat or email if you are looking to become more familiar with the SKUtrak platform, or if you notice any irregularities with your data. We aim to support you with any questions or guidance you need to steer you in the right direction.

David Watt, Customer Success Enablement Manager

Contact Us
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Angus Marshall

1st Line Support Engineer

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Charles Turland

Support Engineer

They helped me understand what data was available and we quickly created a method to make reading and reporting much easier. We agreed a process with the retailer that was driven by twice weekly SKUtrak reports.

During this time, recorded gaps of top 20 SKUs were reduced by more than one third, delivering average availability of 99.6% by the end of the initiative. The process continues weekly in a continued collaborative effort to drive an already best in class on-shelf availability.

Commercial Executive for an international brand

Get Started

FIND THE RIGHT SOLUTION FOR YOU AND YOUR BUSINESS

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OUR PRICING PLANS
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