"Our mission to humanise data starts with you. Working collaboratively we can unleash the full potential of SKUtrak in every area of your organisation. As part of our Customer Success Team, I'm here every step of the way, helping you and your colleagues to make SKUtrak an important member of your team."
Tim Larsen, Customer Success Representative
Training & Insight
Our customer success team offer a variety of training courses on our essential and professional plans as part of your monthly subscription.
We offer a range of courses covering supply, commercial and strategic areas of your business. Choose between our full system overviews, bitesize or bespoke courses to suit your needs.
"No two businesses are alike; every business has a unique set of priorities and ambitions. Talk to us about your goals so we can ensure that you achieve the best results possible from SKUtrak." David Watt, Customer Success Enablement Manager
SKUtrak Training Materials
We have a range of training resources available for you, including detailed user guides and simple "How To" videos.
Our team is here to assist you with technical and SKUtrak platform support.
Helpdesk & Live Chat
We are here to assist with any SKUtrak questions via live-chat, phone or email. Offering guidance on technical issues, login assistance, connecting retailers, or data retrieval. The Support Team operates between the hours of 9:00am to 5:00pm Monday to Friday (excluding bank holidays).
We are here to help! We encourage you to get in touch via our live chat or email if you are looking to become more familiar with the SKUtrak platform, or if you notice any irregularities with your data. We aim to support you with any questions or guidance you need to steer you in the right direction.
David Watt, Customer Success Enablement Manager
1st Line Support Engineer
They helped me understand what data was available and we quickly created a method to make reading and reporting much easier. We agreed a process with the retailer that was driven by twice weekly SKUtrak reports.
During this time, recorded gaps of top 20 SKUs were reduced by more than one third, delivering average availability of 99.6% by the end of the initiative. The process continues weekly in a continued collaborative effort to drive an already best in class on-shelf availability.