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Picture of Ian Hall, COO

Customers can’t buy products that aren’t on the shelf. Research by Oliver Wyman (1) states it’s not unusual for a ...

Picture of Ian Hall, COO

Food waste can be commercially astute, socially responsible, and great for customers (bear with me…) - all it takes is ...

Picture of Ian Hall, COO

The Flow of Goods - clearing the data FoG in the grocery market. UK Grocery retail is impacted by around £9 Billion of ...

Picture of Ian Hall, COO

Punishing retail suppliers for poor service levels is lazy. We need a new focus on fixing availability.I was a Tesco ...

Picture of Ian Hall, COO

Getting your availability right is more important than the range and choice you offer. As customers continue to ...

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